Help & FAQ

Three ways: message us on WhatsApp and tell us what you need; use the Book page to pick a service and get an instant transparent quote; or browse approved providers and book directly. Your bookings land in your dashboard automatically.

Quotes are calculated server-side from the service's pricing model. For rides that means base + per-km; for area jobs it means per square metre. See the Pricing page for the full breakdown. The price you see is the price you pay unless the job changes with your agreement.

Etsa operates across South Africa. The Providers map shows live coverage — approved providers publish their location, so you can see who's available in your area before you book.

Yes, where a service supports it. Rides are online only for your safety. For everything else, cash on delivery is available — choose it when you book.

While a job is live, you can share your location and watch the provider approach on the map in your Orders page. The app marks the job as "arrived" automatically when the provider reaches you.

Cancel from your Orders page any time. Before assignment it's free; after assignment a small fee may apply. Refunds to your original payment method take 5–10 business days. Read more on the Refunds page.

Sign up in the provider portal, complete your offerings and registration, and submit for approval. Once approved, jobs are offered to you in the provider app, and you get paid through your wallet. Refer another provider and you both earn credit.

Message us on WhatsApp — we answer quickly with a real human. Or email hello@livelonke.co.za and include your order number.