Refunds & Cancellation

You can cancel a booking at any time from your dashboard or Orders page. When you cancel before a provider is assigned, the cancellation is free and any payment is refunded in full.

Once a provider has been assigned, cancelling may incur a fee to compensate the provider for time already committed. The fee is shown before you confirm the cancellation.

• Online payments are refunded to the original payment method.
• Refunds typically land within 5–10 business days, depending on your bank.
• Cash bookings cancelled before assignment need no refund action.

If a job is completed but with an issue we cannot resolve, you may be offered a partial refund. Where a service is re-measured or adjusted with your agreement, you only pay the agreed amount for what was actually done.

If a provider cancels after assignment, Etsa will re-book you with another provider at no extra cost where possible, or refund you in full if the service cannot be delivered.

1. Open the order in your Orders page and tap "Request refund".
2. Or message us on WhatsApp — our team answers within minutes.
3. Or email hello@livelonke.co.za.

Include your order number so we can resolve it fast.

Completed services that were delivered as agreed are not refundable. We review each request fairly and transparently — if something is wrong, our priority is making it right.