Terms & Conditions

These Terms & Conditions govern your use of the Etsa platform ("Etsa"), a product of Live Lonke ICT. By accessing the website, opening an account, or booking a service, you agree to be bound by these terms.

If you are using Etsa on behalf of a business, you confirm that you have authority to bind that business to these terms.

Etsa is a marketplace that connects customers with independent, vetted service providers for rides, home services, water delivery and building materials. Etsa facilitates the transaction — it is not the provider of the underlying services.

Unless otherwise stated, service providers are independent contractors, not employees of Etsa or Live Lonke ICT.

• You must provide accurate, current information when creating an account.
• You are responsible for safeguarding your login credentials.
• You must be at least 18 years old to use Etsa, or use it under the supervision of a parent or guardian.
• You may not use Etsa for any unlawful purpose or to arrange prohibited services.

Quotes are generated server-side and are binding once you confirm a booking. Final price may be adjusted only for changes you request after confirmation, or where a job is re-measured by a provider and agreed with you before work begins.

Payments are processed through secure payment providers. Depending on the service you may pay online or in cash to the provider on completion, where cash is offered.

Providers must pass Etsa's vetting process, maintain valid documentation, and deliver services with reasonable care and skill. Providers are paid through the Etsa wallet and may be subject to commission as displayed during registration.

Etsa may suspend or remove providers who breach these terms, provide false information, or harm customers or the platform.

Customers may cancel a booking before a provider is assigned without penalty. After assignment, cancellation fees may apply as set out in our Refunds & Cancellation policy. Refunds are processed to the original payment method within 5–10 business days.

• No harassment, abuse, or threatening behaviour toward providers or staff.
• No fraudulent bookings, payments, or reviews.
• No misuse of the platform, its APIs, or its data.
• No resale of Etsa services without written permission.

All content, branding, software and technology on Etsa belongs to Live Lonke ICT and its licensors. You may not copy, modify, distribute or reverse-engineer any part of the platform without written permission.

To the maximum extent permitted by law, Etsa and Live Lonke ICT are not liable for indirect, incidental or consequential damages, or for losses arising from the acts or omissions of independent providers. Nothing in these terms limits liability that cannot be limited by law, including in South Africa under the Consumer Protection Act.

These terms are governed by the laws of the Republic of South Africa. Disputes will be subject to the jurisdiction of the courts of South Africa.

We may update these terms from time to time. Material changes will be notified in-app or by email. Continued use of Etsa after changes take effect means you accept the updated terms.

Questions about these terms? Reach us at hello@livelonke.co.za or via WhatsApp.