Trust & Safety

Etsa is built so both sides feel safe: customers can trust who arrives at their door, and providers can trust they'll be paid for good work. Safety is designed into the platform, not bolted on later.

Every provider is vetted before they take a single job. That means confirming their identity and documents, and approving them only once their offering is complete. Approved providers publish their location so you can see who covers your area — before you book.

During scheduled service, you can share your live location and see the provider get closer. The platform automatically marks the job as "arrived" when the provider reaches you within range — no waiting, no guessing.

• SOS button: during a job on the app, raise an SOS that alerts Etsa operations immediately.
• 24/7 concierge: message us any time on WhatsApp and a human responds.
• Escalation: serious incidents are escalated within minutes, not days.

Customers pay only what was agreed at booking. Providers are paid through their wallet with a clear earnings trail. Disputes are reviewed by our team with both sides' records in hand.

Respect is non-negotiable. Customers and providers who abuse each other are removed from the platform. We act on reports quickly and ban repeat offenders.